Conditions of sale
Brake Caliper Solutions Ltd normally ship within two to three working days, with expected delivery being within 1-3 working days from the date of order placement.
In the event that all or part of your order is not in stock, we shall inform you by e-mail as soon as possible. Non-stock items normally ship within 7-10 days. Brake Caliper Solutions Ltd will endeavour to keep you updated on any non-stock items ordered and that are on back order for more than 10 days. Brake Caliper Solutions Ltd shall not be held liable for any delay or failure to achieve any delivery or other date, all dates being estimates only.
Shipping charges are calculated based on location, weight of the product including packaging, volumetric weight if applicable and necessary insurance coverage and handling charges. You can view the relevant shipping charges to your chosen destination easily by adding any product to your Shopping Cart, below the cart you will see a table of applicable shipping charges.
Brake Caliper Solutions Ltd is registered in Great Britain for VAT. All prices are inclusive of VAT at the current UK rate.
All products are supplied with the manufacturers guarantee. This does not affect your statutory rights.
You have a statutory right to cancel your order within 7 days of receipt. You may do this by taking or sending by post, fax or e-mail a WRITTEN notice of cancellation to:
BRAKE CALIPER SOLUTIONS LTD
88 Hinckley Road
When returning goods, please state your full name and address and the Returns Merchant Authorisation number (RMA) you have been issued with to identify your order. Any order returned to us without this information will be refused. You have until the expiry of SEVEN WORKING DAYS (i.e. excluding Saturday, Sunday, bank holidays and public holidays), starting with the day after the products are delivered, to exercise this right. If you exercise your right to cancel, any money you have paid for your order will be refunded not including your expense of returning the products and the cost of postage originally paid.
If you wish to exercise your right to cancel, you must also take good care of the products until you return them and ship the product to us. All items must be returned unused in their original packaging and in a saleable condition. All returns must be well packaged to protect items from damage in transit. Any damage that occurs in transit to Brake Caliper Solutions Ltd will be deemed to be the responsibility of the customer and any costs arising from this will be charged to the customer’s account. All returns should be sent using an insured postal service. We do not accept proof of postage as proof of delivery.
Any stock order placed that has been correctly supplied by Brake Caliper Solutions Ltd and is subsequently not required can be returned to us unused, subject to a restocking fee of 15%. In this instance the cost of return carriage must be paid by the customer.
Non-stock or Special orders (i.e. Bodykits or those that are have been ordered specifically for you and cannot be resold) cannot be cancelled.
Stock orders can be cancelled prior to despatch without penalty unless payment via Credit/Debit Card where a charge to cover card charges will be levied , this should be 5 pounds sterling or less.
Please note that Brake Caliper Solutions Ltd reserves the right to cancel or withdraw a product in the event of an unexpected price increase made by a supplier.
Inspection & Return Procedures
Customer shall inspect the products within 30 days of receipt, such period being confirmed by Customer to be a reasonable period to examine the products for defects or shortfalls, and notify Brake Caliper Solutions Ltd promptly of any non-conformance. Failure to notify Brake Caliper Solutions Ltd within that 30-day period will constitute acceptance of the products for all purposes. No product may be returned for any reason without the prior approval of Brake Caliper Solutions Ltd Customers are responsible for returning products to Brake Caliper Solutions Ltd at their own risk and expense. Prior to returning product(s) to Brake Caliper Solutions Ltd the Customer must obtain a Return Material Authorisation (“RMA”) number from Brake Caliper Solutions Ltd by e-mailing firstname.lastname@example.org or calling 01455 841203 Brake Caliper Solutions Ltd shall not be responsible for failure of the delivery service to make on-time delivery. Customer must ship the product(s) to Brake Caliper Solutions Ltd in the original packaging, prepaid and insured, with the RMA number clearly identified on the packaging. Returned products should be shipped to the following address:
Any returns should be sent to:
BRAKE CALIPER SOLUTIONS LTD
88 Hinckley Road
Any product(s) returned to Brake Caliper Solutions Ltd shall become the property of Brake Caliper Solutions Ltd. If Brake Caliper Solutions Ltd determines that failure of the product(s) was not a result of a defect in materials or workmanship within the terms of the manufacturer’s warranty, Brake Caliper Solutions Ltd reserves the right to charge Customer for the product(s). We will advise the Customer prior to assessing these charges.
Brake Caliper Solutions Ltd complies with the European Union Distance Selling Directive. http://www.dti.gov.uk/ccp/topics1/ecomm.htm